Meaning
The active use of interpersonal connection to reduce physiological arousal and emotional distress helps a person return to a calm state. Relational soothing involves specific actions like a soft voice, a steady gaze or a gentle touch from a trusted individual. This process is more effective than self-soothing in many high stress situations because it leverages the social engagement system.
Soothing Response
The nervous system responds to the cues of safety provided by another person. Relational soothing works by activating the parasympathetic system and lowering the heart rate. This mechanism is particularly helpful after a public failure or a difficult confrontation.
It allows the person to process the event without being overwhelmed by shame or fear.
Capacity Cost
This process requires the presence of a person who is capable of remaining calm while the other is distressed. The cost is the time spent together and the emotional labor of the person providing the soothing. For the person being soothed, the cost is the willingness to be vulnerable and accept help.
This can be difficult for founders who are used to being in a position of strength and control.
Soothing Boundary
The effectiveness of this process ends if the soothing is perceived as patronizing or insincere. Relational soothing fails if there is a lack of trust or if the other person is also dysregulated. At this point, the attempt to help can actually increase the stress of the situation.
The boundary is reached when the social interaction no longer provides a signal of safety. Trust is the required conduit.